We've Got You Covered

All Jasper cardholders enjoy the premium benefits below at no extra cost.

Purchase Assurance

Purchase Assurance ensures cardholders for 90 days post theft, damage, or loss of purchases made with your Jasper Mastercard. For more information about the coverage, you may be eligible to receive, call 1-800-MASTERCARD (627-8372). To file a claim online, go to mycardbenefits.com. Benefits are subject to limitations in coverage; please reference the Guide to Benefits

Satisfaction Guarantee

In the event the cardholder is dissatisfied with a purchase, purchases made entirely with your Jasper Mastercard may be protected for sixty days from the date of purchase for a full refund. For more information about the coverage you may be eligible to receive, call 1-800-MASTERCARD (627-8372). To file a claim online, go to mycardbenefits.com. Benefits are subject to limitations in coverage; please reference the Guide to Benefits.

Cell Phone Protection

Coverage in the event your covered cell phone is stolen or damaged. The monthly bill associated with the phone must be paid with the Jasper covered card for coverage to be effective. For more information about the coverage you may be eligible to receive, call 1-800-MASTERCARD (627-8372). To file a claim online, go to mycardbenefits.com. Benefits are subject to limitations in coverage; please reference the Guide to Benefits.

Mastercard ID Theft Protection™

Mastercard ID Theft Protection (IDT) provides you with access to a number of Identity Theft resolution services, should you believe you are a victim of Identity Theft. This product offering will alert you about possible identity theft by monitoring the surface, dark and deep web, searching for compromised credentials and potentially damaging use of your registered personal information in order to detect fraud at its inception.


Access


Contact 1-800-Mastercard if you believe you have been a victim of identity theft.


Services Provided


Services provided are on a 24 hour basis, 365 days a year. In order to receive the services listed on this page, you must enroll at https://mastercardus.idprotectiononline.com/.


For general questions regarding the services listed on this page, please contact 1-800-Mastercard.


Benefits are subject to limitations in coverage; please reference the Guide to Benefits.

Online Monitoring Dashboard (requires activation)

The online monitoring dashboard is the primary user interface for cardholders It serves as a repository of all the personally identifiable information (PII) data the cardholder wants to monitor, tracks and displays cardholders' risk score, and provides access to identity protection tips. It is also the platform for cardholders to respond to identity monitoring alerts.


Enroll at https://mastercardus.idprotectiononline.com/.


Benefits are subject to limitations in coverage; please reference the Guide to Benefits.

Monthly Risk Alert / Newsletter

Cardholders will receive a monthly newsletter with information on the cardholder's risk score, and articles pertaining to good identity protection practices.


Benefits are subject to limitations in coverage; please reference the Guide to Benefits.

Identity Monitoring

IDT searches the internet to detect compromised credentials and potentially damaging use of your personal information, and alerts you via email so that you can take immediate action.. This platform utilizes automated monitoring and human threat intelligence from cyber operations agents monitoring threat actors and their tactics on the deep and dark web where personal data is bought and sold. Data elements that can be monitored are:


  • Email addresses

  • Debit/credit cards/prepaid cards

  • Bank accounts

  • Web logins; username and password

  • Medical insurance cards

  • Drivers' license

  • Loyalty cards

  • Affinity cards

  • Passport number

  • Vehicle insurance cards

  • Social Security Number


To take advantage of this service, the cardholder must enter the personal information they wish to monitor on the dashboard.


Benefits are subject to limitations in coverage; please reference the Guide to Benefits.

Resolution Services

You will have access to a team of identity theft resolution specialists, available 24 hours a day, 35 days a year to help resolve your identity theft incident and prevent further damage.. The resolution specialists are native speakers of English, French, and Spanish, and are based out of Bethesda, Maryland. Cardholders are given the option to sign limited power of attorney (LPOA) to the specialist, to allow them to conduct resolution activities on the cardholders' behalf, including contacting police, credit agencies, and other authorities, translating information, and closing and replacing breached accounts.


Benefits are subject to limitations in coverage; please reference the Guide to Benefits.

Lost Wallet Assistance

Cardholders will be provided assistance with notifying the appropriate issuing authorities to cancel and replace stolen or missing items, such as their debt/credit cards, driver's license, Social Security card, and passport.


Benefits are subject to limitations in coverage; please reference the Guide to Benefits.

Single Bureau Credit Monitoring

Cardholders' TransUnion credit file will be monitored for changes that could indicate fraud such as new credit inquiries, an address change or new credit account(s) opened in their name. An alert notification via email will be sent anytime a hard inquiry is made on the cardholders' TransUnion credit file so they can take immediate action to minimize damage.


To take advantage of this service, the cardholder must enter their Social Security number on the dashboard and pass credit authentication.


Benefits are subject to limitations in coverage; please reference the Guide to Benefits.

Financial Account Takeover

IDT monitors cardholders' high-risk transactions with more than 300 of the nation's largest companies to uncover and thwart account takeover attempts. Monitored transactions include:


  • Debt/credit cards/prepaid cards

  • Bank accounts

  • Brokerage accounts

  • Healthcare portals

  • Workplace intranets

  • Other services (e.g. peer-to-peer fund transfers)


To take advantage of this service, the cardholder must enter the accounts they wish to protect on the dashboard.


Benefits are subject to limitations in coverage; please reference the Guide to Benefits.

URL and Domain Monitoring

URL and Domain monitoring allows the cardholder to enter up to 10 domain or URL names related to the cardholder's business. This service will monitor the domain and URL names for any compromised email addresses associated with the domain or URL names and if compromised email addresses are found in a data breach, this service will alert the registered cardholder via email and provide information regarding the specific email address that was breached along with information about the date found and source (provided that this information is available).


For more information regarding the services stated on this page and additional information, please visit https://mastercardus.idprotectiononline/com.


For general questions regarding these services, please contact 1-800-Mastercard.


Benefits are subject to limitations in coverage; please reference the Guide to Benefits.

Mastercard Airport Concierge

Your passport to the finer side of air travel.


Enjoy a 15% savings on Airport Meet and Greet services. Arrange for a personal, dedicated Meet and Greet agent to escort you through the airport on departure, arrival or any connecting flights at over 700 destinations worldwide, 24 hours a day, 7 days a week, 365 days a year. There are also certain airports where you can be expedited through the security and/or the immigration process. To reserve Mastercard Airport Concierge services visit http://www.mastercard.com/airportconcierge or consult your Travel Advisor.


Benefits are subject to limitations in coverage; please reference the Guide to Benefits.

Mastercard Global Service™

Mastercard Global Service™ provides worldwide, 24-hour assistance with Lost and Stolen Card Reporting, Emergency Card Replacement, and Emergency Cash Advance.


Call Mastercard Global Service immediately to report your card lost or stolen and to cancel the account. If you need to make purchases or arrange for a cash advance, with your issuer's approval, you can receive a temporary card the next day in the United States, and within two business days almost everywhere else.


Remember, if you report your card lost or stolen, you will not be responsible for any unauthorized transactions on your account.


Benefits are subject to limitations in coverage; please reference the Guide to Benefits.

Contact Mastercard Global Service (in the U.S. and out of country)

In the United States (including all 50 states, the District of Columbia, the U.S. Virgin Islands, and Puerto Rico) and Canada, call 1-800-307-7309.


When out-of-country and in need of assistance, you can easily reach a specially trained Mastercard Global Service Representative who can help you 24 hours a day, 365 days a year, in any language. You can call toll-free from over 80 countries worldwide. Some of the key toll-free Mastercard Global Service telephone numbers are:


  • Australia 1-800-120-113

  • Austria 0800-070-6138

  • France 0-800-90-1387

  • Germany 0800-071-3542

  • Hungary 06800-12517

  • Ireland 1-800-55-7378

  • Italy 800-870-866

  • Mexico 011-800-307-7309

  • Netherlands 0800-022-5821

  • Poland 0-0800-111-1211

  • Spain 900-822-756

  • United Kingdom 0800-96-4767

  • Virgin Islands 1-800-307-7309


For additional information, or for country-specific, toll-free telephone numbers not listed above, visit www.mastercard.com or call the United States collect at 1-636-722-7111.


Benefits are subject to limitations in coverage; please reference the Guide to Benefits.

Account Information and Card Benefits

When in the United States, contact your card issuer directly for account information and 1-800-Mastercard for card benefits. When traveling outside the U.S., call Mastercard Global Service to access your card issuer for account information or to access any of your card benefits.


Benefits are subject to limitations in coverage; please reference the Guide to Benefits.

ATM Locations

Call 1-877-FINDATM (1-877-346-3286) to find the location of a nearby ATM in the Mastercard ATM Network accepting Mastercard*, Maestro*, and Cirrus* brands. Also, visit www.mastercard.com to use Mastercard's ATM locator. You can get cash at over two million ATMs worldwide. To enable cash access, be sure you know your Personal Identification Number (PIN) before you travel.


Benefits are subject to limitations in coverage; please reference the Guide to Benefits.

Collision Damage Waiver

As a Jasper Mastercard holder, you’re covered for damages (physical damage and theft) to a rental vehicle if your Jasper card was used to initiate and pay for the entire rental transaction -- even if you declined the car rental company’s collision damage waiver insurance. For more information about the coverage you may be eligible to receive, call 1-800-MASTERCARD (627-8372). To file a claim online, go to mycardbenefits.com.

Trip Cancellation

Sometimes trips get called off because you, or an Immediate Family Member, get sick or injured. When you use your Jasper Mastercard, you can be reimbursed for the unused, non-refundable portion of your trip if your trip is cancelled as the result of a covered accident or sickness. To file a claim please call 1-800-MASTERCARD (627-8372).

Lost Luggage

Coverage for cost of replacing your checked or carry-on luggage and personal property contained therein that is lost or damaged. The Common Carrier trip must be paid for entirely with your Jasper Mastercard. For more information about the coverage you may be eligible to receive, call 1-800-MASTERCARD (627-8372). To file a claim online, go to mycardbenefits.com. Benefits are subject to limitations in coverage; please reference the Guide to Benefits.

Travel Accident Insurance with Baggage Delay

Cardholders, their Spouse or Dependent Children are covered for Accidental Death & Dismemberment Insurance while 1) riding as a passenger in or entering or exiting any Common Carrier; or 2) at the airport, terminal or station, at the beginning or end of a covered trip. To be eligible the entire cost of the Common Carrier passenger fare, less redeemable certificates, vouchers, or coupons, must be charged to your Jasper Mastercard. Included on covered travel is Baggage Delay Insurance. Baggage Delay reimburses expenses incurred for emergency purchases of essential items such as toiletries and clothing if a covered person’s baggage is delayed 4 hours or more while traveling on a covered trip. To file a claim please call 1-800-MASTERCARD (627-8372). Benefits are subject to limitations in coverage; please reference the Guide to Benefits.